Job Type: Fulltime
Job Description:
Rockwell Automation (NYSE: ROK) is a leading global provider of automation, power, control and information solutions that help manufacturers achieve a competitive advantage in their businesses. With a focus on always putting customers first, anywhere in the world, the company helps manufacturers use automation and intelligent motor control and conversion technology as a means to get their products and services to market faster, reduce their total cost of ownership, better utilize power and plant-floor assets, and minimize the risks in their manufacturing environments.
Capabilities extend through partnerships with a network of 5,600 reliable, local companies in distribution, software and product referencing. Leading brands and strategic partnerships uniquely qualify Rockwell Automation to deliver industry solutions to 80 countries around the world.
Position Summary
The Field Service Representative is a technical professional role and supports Rockwell Automation’s mission, vision, and goals by providing quality service and support to customers. This position affords many opportunities to apply technical knowledge to diverse situations and to work with customers to provide solutions to their needs.
Responsibilities:
• The Field Service Representative is responsible for assisting customers in the resolution of problems they may encounter during the application, integration or maintenance of the life cycle of the equipment.
• Provide on-site installation of Allen-Bradley and Rockwell product lines.
• Identify and correct hardware failures, software discrepancies, and programming problems.
• Service and repair of complex equipment and systems.
• Manage projects as assigned.
• Instruct customers in the proper use, operation and maintenance of the system.
• Isolation and identification of failures with associated equipment not supplied by Rockwell automation.
• Conduct product and solutions training sessions and classes for customers and peers as required.
• Working conditions are often in remote areas with extended camp stays required.
• Relocation assistance may be considered.
Minimum Qualifications
• College Diploma or Technologist Diploma – Engineering, Electrical Technology, Electronics, or related discipline
• 2 years of industry experience consistent with automation product and system support requirements.
• Possess a sound knowledge of industrial codes and standards
• Highly developed interpersonal skills
• Excellent commercial & customer relation skills
• Strong ability to multi-task and work independently under pressure
• Ability to problem solve and respond to standard situations
• Demonstrated ability to work together with sales, distributor, and the customer.
• Willingness to carry on-call pager according to a rotational schedule
• Ability to speak & write fluent English
• Candidate will be required to submit to regular drug and alcohol testing as per the health and safety standards in the oil and gas industry
Desired Qualifications
• Undergraduate University Degree – Electrical Engineering, Mechanics, Mechatronics, Electronics or other related discipline
• 2 years’ experience with project management
• Engineering experience with programmable controls, numeric controls, alternating current and direct current drives (AC & DC) and other forms of motor controls.
• Safety and medium voltage product knowledge
• Strong knowledge of Allen-Bradley and Rockwell products and software
• Strong knowledge of industrial networks such as DeviceNet, ControlNet, or Ethernet IP
• Ability to manage others to complete assigned projects
• Ability to resolve conflict situations in a diplomatic setting
• Ability to communicate complex ideas and technical information to customers in a clear and concise manner