Job Type: Fulltime
Job Description:
The world's largest independent channel for document management systems and services. We integrate best-in-class copiers, printers and MFP technologies from leading manufacturers, such as Ricoh, Konica Minolta, Kyocera Mita and HP, and document management software and systems. We are looking for a career oriented individuals who will perform a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products, at customer locations, within a geographical area: Yellowknife, NT.
We are an international company that can provide excellent career opportunities. We offer:
-above average income
-full comprehensive training
-room for advancement
-full benefit package
-living allowance is considered
JOB DUTIES AND RESPONSIBILITIES
Specializes in the servicing and repair of a core set of highly complex office products.
Manages territory, inventory and customer relationships.
As a specialist, provides 2nd level technical support to other technicians.
Achieves expected productivity levels associated with assigned workload and level of experience. Demonstrates technical expertise and provides specialist services
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.
Demonstrates required digital competencies associated with assigned products and level assignment.
Performs troubleshooting and repairs or replaces equipment components as necessary.
Completes technical training on new equipment as assigned.
Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations.
Is a positive influence/champion within the team/organization.
Effectively executes all required territory management and call handling procedures.
Works closely with sales partners to maximize equipment leads and upgrade opportunities.
Maintains and manages own parts inventory with a high degree of accuracy.
Completes all required administrative tasks in an accurate and timely manner.
Effectively handles the most difficult customer situations.
Acts as a communication link on unresolved technical problems/issues.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Responsible for maintaining a "car stock" inventory with a value of $1,000 to $4,000.
Performs other duties as assigned.
QUALIFICATIONS (Education, Experience and Certifications)
Requires strong technical skills typically gained through completion of technical school and or related experience.
Requires basic computer/connectivity competencies (Digital + Certified an asset).
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