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This is a highly intense service oriented position, involving working as a team player and maintaining the repute of the hotel. There are essentially two seasons operating at our facility, the “off-season” and “on-season”. The “on-season” will involve lengthy hours, and maintaining customer satisfaction. The “off-season” is quite the opposite, less working hours, generally assisting in maintaining the hotel and supervising and/or undertaking projects required for the hotel. The following are the general and daily duties;

General Duties:
- Support and execute tasks delegated by the Senior Manger with all the aspects of the hotel operations.
- Assist in scouting surrounding competitors, and a making marking recommendations.
- Communicate with other managers to plan large events.
- Assist in developing and implementing policy and procedures at the hotel.

Daily Duties
- Schedule and supervise staff to ensure consistency and efficiency in day to day operations.
- Assign room duties to housekeeping attendants, and follow up with hygiene inspections.
- Assign maintenance to maintenance crew at our facility, and follow up with their work.
- Maintain check in and out customers on a daily basis.
- Maintaining and supervising occupancy levels of the hotel, especially during the “on-season”.
- Provide customer service as needed.

Optional Duties
- Assist in repairing and/or renovating rooms in the “off-season”
- Undertake assist in projects involved with the hotel
- Undertaking or attending workshops to assist in improving the gross income of the hotel

Job Requirements:
Have prior experience in the hospitality/customer service industry
- This is an essential requirement. Previous experience in high stress and customer satisfaction environments is essential. The previous experience must involve servicing or catering to customers in an intense environment.
Bilingual especially English, Punjabi and Hindi will be significant factor.
- Preference will be given to these individuals, as the owners of the hotel are fluent in these languages, and clear communication between the owners/managers will create a successful relationship.
Business oriented and team player
- Previous experience of working in a team environment is crucial for a successful applicant. There are two group of staff that the assistant manager will be required to supervise, and ensure they all work as a team.
Energetic , Self-motivated and Flexible with the timings of the job hours
- Applicants must make themselves available, or allow themselves to be “on-call,” especially during the “off-season”.”
- Applicants must be self-motivated, and be willing to take on daily challenges that may arise.

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