Job Type: Fulltime
Job Description:
Accountability:
As a member of a management team reports to the General Manager and KSR’s Board of Directors. Provides leadership and management in the Marketing, Special Events & Guest Services areas while collaborating with KSR’s management team in the overall day to day management of the Resort as a whole.
Senior Management Responsibilities:
Finance:
Pricing passes, tickets, events and services.
Planning:
Develop a marketing plan and strategy with the other managers
Revenue center management
Oversee special events, marketing strategies and manage the guest services department
Identify issues and make recommendations
Review revenues and expenditures weekly
Marketing & Advertising:
Coordinate newsletters and bulletins to pass-holders and staff
Marketing & Business Development
Plan and coordinate special events and programs
Ask for assistance from other managers and outside professionals when implementing new marketing plans
Liaise between board and managers on marketing issues
Oversee advertising contracts
Track and evaluate all pertinent statistical results of marketing initiatives
Administration:
Develop company policies and procedures as required
Work Activities
Department Responsibilities:
•In a complex environment plans, develops, schedules, assigns, supervises and co-ordinates various aspects and functions of the guest service area, marketing/special events including but not limited to ski repairs/rentals, special promotions, on hill events, ski school and annual season pass sales for skiing/boarding.
•Manages staff, programs and services in accordance with applicable legislation, guidelines and appropriate policies and procedure.
•Ensures resort policy and procedures in all aspects of operation, as well as coordinates and liaise with paid and volunteer staff involved with special events.
•Hires, trains, supervise staff in the performance of assigned functions. Conducts staff appraisals, discipline and terminations.
•Prepares budgets for marketing, special event and participates in overall budget development for the club as a whole.
•Purchases equipment and supplies within buying policies as authorized in the marketing /special event and guest service area including, when required, the preparation of specifications and contract tender documents as necessary to ensure competitive bidding.
•Monitors expenditures in the context of revenues generated by other club departmental areas. Participates in overall budget monitoring and decision making of the resort.
•Evaluates operational performance and implements change to systems procedures and methodologies to maximize use of resources and increase customer service.
•Provides management representations on various internal committees as may be required. Maintains practical awareness of relevant legislation. Investigates complaints, resolves conflict, and maintains good customer service practices and customer satisfaction.
•Undertakes special projects as required. Performs related duties as may be assigned from time to time.
Job Requirements
Education:
University or College Degree in Business / Marketing
Diploma Ski Area Management
Experience and Certificates:
5 years of progressive experience in a ski area setting.
2 years experience in Marketing
2 years experience organizing and running special events
2 years customer service
Computer Literate
Administrative & Organizational background
Performance Expectations:
RESPECT
When dealing with a customer, look at them, maintain eye contact and listen to them. Adhere to dress code policy. Treat fellow employees with same respect you show customers. Use appropriate language – no slang, no profane language. Don’t rush the customer – take the time to sufficiently meet their needs and make them feel valued
INTEGRITY
Be attentive to the details of your job. Follow policies and procedures consistently from the beginning to the end of the season. Maintain attendance and punctuality consistently throughout the season. Say what you mean and do what you say. Make a good first impression each time you greet a customer – smile, speak in a friendly manner, offer information or assistance.
LEADERSHIP
Be a role mode for all of our Performance Expectations. Show initiative in your job at all times – keep your work area neat & tidy, and when time permits go above and beyond your job description. Look for efficiencies in doing your job, while adhering to operational standards.
ACCOUNTABILITY
Take responsibility for learning and performing your job quickly and efficiently. Be familiar with the current brochure and generally what is going on at the club on a daily basis. Be aware that your decisions and actions have an impact on safety, the customer experience and fellow employees.
SAFETY
Adhere to our health and safety policy. Keep safety top-of-mind when performing your job. Remind customers about safety procedures and skier & snowboarder Responsibility Code. Do not take risks while performing your job or during your leisure time on the premises.
TEAMWORK
Co-operate with fellow employees. Communicate necessary information on an ongoing basis. Ensure you perform your own tasks & responsibilities so team members can depend on you. Take responsibility for your portion of the customer experience – any breakdown in the process will reflect on the entire team and impact the customer in a negative manner. Be ready and willing to help out a fellow employee at any time.
Other Skills, Abilities & Attributes
Organizational Skills
Planning Skills
Communication Skills
Interpersonal Skills
Public Relations
This is a full time annual position that will be paid on a salary basis and will require regular scheduled weekend, holiday and evening work during the operating season.
For more information on this job posting, please go to:
http://www.find-a-job-canada.com/ont-Northern.html
