Job Hunt Canada

Job Type: Fulltime

Job Description:

Start the New Year with a Great New Job!

If you're a positive and professional team player who enjoys problem-solving and a high energy environment, rewarding job opportunities await you with our Fredericton-based customer care team.

As a Customer Care Representative with our award winning company, you will work in a call center where schedules are driven by peak business needs. Opportunities are available in permanent Full Time Flex positions working 35 - 44 hours per week.

Specific responsibilities include:

* Provide excellent customer service in an inbound customer contact environment
* Quickly analyzing and interpreting customer inquiries to identify customer needs
* Listen to customers, ask questions as appropriate to discover needs while simultaneously using a keyboard to capture information
* Fulfill customer expectations in a way that also complies with policies, practices and procedures
* Identify and resolve complaints, influence to achieve a solution which is mutually satisfactory to the customer

Qualifications:

* Customer service and/or collections experience preferred
* Excellent communication, listening and interpersonal skills
* Strong keyboarding skills
* Detail oriented
* Ability to work independently and exercise good judgement
* Ability to adapt to quickly changing situations
* Dedication to continuous improvement and customer service excellence

Compensation and Benefits:

* $11.00/hr hour - increase to $11.50/hr after 6 months (if meet performance expectations)
* Overnight shifts available to interested applicants (shift premium for overnight shifts - bonus after 6 months of service)
* Wide range of benefits including:
* Health and Dental starts on your first day
* Employee Share Purchase Plan
* Pension Plan
* Double Overtime and Shift Premiums
* Personal Time
* Banked Time
* Referral Program
* Extensive Training