Job Type: Fulltime
Job Description:
One of the world's leading management consulting, technology services and outsourcing companies. We're the largest provider of customer care to utilities across North America, serving clients as BC Hydro, Enbridge Gas Distribution, Enbridge Gas New Brunswick, Enmax Energy and Terasen Gas. Consider joining our high performance team.
If you're a positive, professional team player who enjoys problem-solving and a high energy environment, rewarding job opportunities await you with our Niagara customer care team.
As a Customer Care Representative with our award winning company, you will work in a call center where schedules are driven by peak business needs. Opportunities are available in permanent variable hour positions working 30-40 hours per week.
Specific responsibilities include:
Provide excellent customer service in an inbound customer contact environment
Quickly analyzing and interpreting customer inquiries to identify customer needs
Listen to customers, ask questions as appropriate to discover needs while simultaneously using a keyboard to capture information
Fulfill customer expectations in a way that also complies with policies, practices and procedures
Identify and resolve complaints, influence to achieve a solution which is mutually satisfactory to the customer
Qualifications:
Customer service and/or collections experience preferred
Excellent communication, listening and interpersonal skills
Strong keyboarding skills
Detail oriented
Ability to work independently and exercise good judgement
Ability to adapt to quickly changing situations
Dedication to continuous improvement and customer service excellence.
Compensation and Benefits:
$12.50/hr hour - increase to $13.00/hr after 6 months (if meet performance expectations)
Overnight shifts available to interested applicants (shift premium for overnight shifts)
Wide range of benefits including:
Health and Dental starts on your first day
Employee Share Purchase Plan
Pension Plan
Double Overtime and Shift Premiums
Personal Time
Banked Time
Referral Program
Extensive Training
For more information on this job posting, please go to:
http://www.find-a-job-canada.com/ont-Southern.html
