Job Hunt Canada

As a Customer Care Representative with our award winning company, you will work in a call center where schedules are driven by peak business needs. Opportunities are available in permanent variable hour positions working 30-40 hours per week.


Specific responsibilities include:

Provide excellent customer service in an inbound customer contact environment

Quickly analyzing and interpreting customer inquiries to identify customer needs

Listen to customers, ask questions as appropriate to discover needs while simultaneously using a keyboard to capture information

Fulfill customer expectations in a way that also complies with policies, practices and procedures

Identify and resolve complaints, influence to achieve a solution which is mutually satisfactory to the customer

Qualifications:

Customer service and/or collections experience preferred

Excellent communication, listening and interpersonal skills

Strong keyboarding skills

Detail oriented

Ability to work independently and exercise good judgement

Ability to adapt to quickly changing situations

Dedication to continuous improvement and customer service excellence.

Compensation and Benefits:

$12.50/hr hour - increase to $13.00/hr after 6 months (if meet performance expectations)

Overnight shifts available to interested applicants (shift premium for overnight shifts)

Wide range of benefits including:

Health and Dental starts on your first day

Employee Share Purchase Plan

Pension Plan

Double Overtime and Shift Premiums

Personal Time

Banked Time

Referral Program

Extensive Training

For more information on this job posting, please go to:
http://www.find-a-job-canada.com/ont-Southern.html