Job Description:
Flex Time Positions Available
"Being part of an award -winning company like Accenture is exciting and rewarding. The workplace atmosphere and the company's commitment to our customers make it a great place to work." Jeff Mills, Customer Service Representative
If you're a positive and professional team player who enjoys problem-solving and a high energy environment, rewarding job opportunities await you with our Fredericton-based customer care team.
As a Customer Care Representative with our award winning company, you will work in a call center where schedules are driven by peak business needs. Opportunities are available in permanent Full Time Flex positions working 35 - 44 hours per week.
Specific responsibilities include:
+ Provide excellent customer service in an inbound customer contact environment
+ Quickly analyzing and interpreting customer inquiries to identify customer needs
+ Listen to customers, ask questions as appropriate to discover needs while simultaneously using a keyboard to capture information
+ Fulfill customer expectations in a way that also complies with policies, practices and procedures
+ Identify and resolve complaints, influence to achieve a solution which is mutually satisfactory to the customer
Qualifications:
+ Customer service and/or collections experience preferred
+ Excellent communication, listening and interpersonal skills
+ Strong keyboarding skills
+ Detail oriented
+ Ability to work independently and exercise good judgement
+ Ability to adapt to quickly changing situations
+ Dedication to continuous improvement and customer service excellence.
Compensation and Benefits:
+ $11.00/hr hour - increase to $11.50/hr after 6 months (if meet performance expectations)
+ Overnight shifts available to interested applicants (shift premium for overnight shifts - bonus after 6 months of service)
+ Wide range of benefits including:
+ Health and Dental starts on your first day
+ Employee Share Purchase Plan
+ Pension Plan
+ Double Overtime and Shift Premiums
+ Personal Time
+ Banked Time
+ Referral Program
+ Extensive Training...
For more information on this job go to:
http://www.find-a-job-canada.com/nb-Fredericton.html
